SERVICE TICKET PROCESS

1. Automatic Acknowledgment

     You get an automatic acknowledgment that your request has been received and logged.

2. New Service Ticket

     A new service ticket is generated with a ticket number that can be used to track your request via the Client Portal.

3. Ticket Processing

     Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue.

4. Automtaic Updates

     The system automatically updates you on the progress or status of the work according to the workflow rules we have

     set up. Also, each time our resource adds notes to a ticket, you will receive an update. These updates are great for

     tracking and 2-way communication.  If you have any further information or questions pertaining to the ticket, you can

     just hit reply.  The information in your reply will post directly to the ticket and the resource will be notified.

PLEASE NOTE:

Responses Related To The Ticket:

If a ticket has been generated and you want to respond or update us about the same issue, please REPLY to the email

notification you receive, rather than creating a new email. This allows the system to keep all related correspondence in the

same ticket

Responses Not Related To The Ticket:

If you have another issue, unrelated to the ticket, please create a new email to support@go2rcg.com and do NOT reply to

an existing ticket email.